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Toronto showroom
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FAQ

ORDERING ON-LINE

Why am I being charged HST on sale items that include the HST?

Our discount module for including the HST in the price (we sometimes have particular items on sale including the HST) is currently disabled.  We apologize for the inconvenience. Please call use during business hours to place your order, or email us. We will contact you during our business hours

Bunk Beds

What ceiling height do I require?

A standard 8 foot ceiling is generally required. This height provides enough room for the child or adult sleeping on the top bunk to comfortably sit up.

What is the weight capacity for our bunk beds?

The weight capacity for the top bunk bed is 400 pounds.

 

Beds

What is a trundle bed?

A trundle bed, also called a trundle, is either a platform or a box on swivel wheels that wheel in out and out from under a bed or bunk bed.  It is not attached to the bed or bunk bed. It accomodates a trundle mattress.  See individual trundle descriptions for more information.

Safety

What is the minimum age for a child to sleep on the top of bunk bed?

The minimum age for a child to sleep on the top of bunk bed is six years of age.  There is no prescribed age for the lower bunk.

 

 

Do your bunk beds meet all safety standards?

All of our bunk beds meet ...

Toronto Store on Tycos Drive

Why aren't all of your bunk beds availailable for sale on-line?

We currently offer for on-line sale, only bunk beds that we have in stock and that are easy to ship with a freight carrier.  

It is possible to make a purchase via telephone or email of a product that we do not offer for on-line purchase.

 

 

 

 

Shipping

Can I get my furniture assembled if I live outside of the Greater Toronto Area?

Some freight companies offer this additional service for an additional cost. 

We can provide assembly service by our own delivery team in areas in southern Ontario.

 

 

 

 

Pickups

Warranties

What is your warranty?

All of our products are warrantied by the manufacturer against manufacturer defects for one year under normal use from the date of delivery or pick-up . Mattress warranties are generally longer. 

Return Policy

What is your Return Policy?

Please see our Returns and Exchanges section (at the bottom of each page),